At Pay1st, we understand that refunds are essential to running a successful business. We strive to provide a seamless experience for merchants and end customers when initiating refunds. As a merchant using Pay1st, this article will guide you on how to engage with our team to initiate a refund for an end customer who has met your refund policy standards.

Submitting a Refund Request Ticket: To initiate a refund through Pay1st, follow these steps:

1. Visit the Pay1st Support Portal: Access the Pay1st support portal by clicking on the following link: Pay1st Support Portal. This portal allows you to submit a ticket and communicate directly with our support team.

2. Provide Ticket Details: Fill out the necessary information in the ticket form to ensure a prompt and accurate response. Include the following details in your ticket:

   a. Subject: Provide a concise and descriptive subject line that clearly indicates your intention to initiate a refund for an end customer.

   b. Description: In the ticket description, mention that you are a Pay1st user and specify that you have received a request to refund an item from an end customer. Include all relevant information about the transaction that needs to be refunded, such as:

   • Transaction ID or Order ID: This unique identifier helps us locate the specific transaction in question.
   • Customer Details: Provide the name or any identifying information of the end customer who has requested the refund.
   • Reason for Refund: Briefly explain the reason for the refund request.
   • Refund Amount: Specify the amount to be refunded.

   c. Attachments: If there are any supporting documents related to the refund request, such as screenshots or purchase receipts, attach them to the ticket. This will help us better understand the situation and expedite the refund process.

3. Submit the Ticket: Double-check all the information provided in the ticket form for accuracy. Once you are confident that all details are correct, click the "Submit" button to send the ticket to our support team.

4. Confirmation and Follow-up: After submitting the ticket, you will receive an email confirmation acknowledging that your request has been received. Our support team will review the information provided and initiate the necessary actions to process the refund. We aim to respond to refund requests promptly and keep you informed about the progress via email or through the ticketing system.

Initiating a refund for your end customers through Pay1st is a straightforward process. Following the steps outlined in this article and providing accurate information about the refund request can ensure a smooth refund experience for your game studio and end customers. If you have further questions or need assistance, our support team is always ready to help via the ticketing system.